Information We Collect
We collect information you provide when you request a consultation, create a bidder account, register for an auction, place a bid, request a quote, purchase an item, schedule pickup, or contact us. This may include your name, email address, telephone number, billing and shipping addresses, messages, bidder number, bids, order details, pickup selections, and records showing that you accepted applicable sale terms.
When you use the website, our server may also receive technical information such as your IP address, browser information, requested pages, timestamps, session identifiers, and security or error logs. We use this information to operate the website, prevent fraud and abuse, diagnose problems, and protect accounts.
Payments
Card payments are processed by Stripe. Velocity Auction Company does not receive or store your full card number or card security code. If you choose to save a payment method, we may retain a Stripe customer or payment-method reference together with limited card information supplied by Stripe, such as the card brand, last four digits, and expiration date.
How We Use Information
- Provide consultations, auction, estate-sale, liquidation, real-estate, and related services.
- Create and secure bidder accounts and administer auctions.
- Process purchases, payments, shipping, pickup, invoices, and customer support.
- Send transactional messages about requests, accounts, bids, orders, invoices, and pickup appointments.
- Prevent fraud, enforce sale terms, maintain records, and comply with legal, tax, accounting, and licensing obligations.
- Improve website reliability, security, and customer experience.
How We Share Information
We may share information with service providers that help us operate the business, such as payment processors, website hosting and email providers, shipping carriers, professional advisers, and technology providers. These providers receive only the information reasonably needed to perform their services.
We may also disclose information when required by law, to respond to lawful process, to protect customers or the business, to investigate fraud or security incidents, or as part of a merger, sale, or transfer of business assets. We do not sell personal information for money.
Cookies and Sessions
The website uses essential cookies and similar session technology to maintain carts, keep users signed in, protect forms, remember checkout activity, and provide security features. Blocking essential cookies may prevent parts of the shop or bidder platform from working correctly.
Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain transaction and auction records, resolve disputes, enforce agreements, and meet legal, tax, accounting, licensing, and security obligations. Retention periods vary by record type.
We use reasonable administrative and technical safeguards designed to protect information. No website, network, or storage system can be guaranteed completely secure.
Your Choices
You may contact us to ask about, correct, or request deletion of personal information we maintain about you. Some information may need to be retained for completed transactions, auction records, fraud prevention, legal obligations, or other legitimate business purposes. Transactional messages necessary to service an account, bid, or order cannot always be opted out of while that activity remains open.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Bidding and purchasing are intended for people legally able to enter into binding transactions.
Policy Changes
We may update this policy when our services or legal obligations change. The effective date at the top of this page identifies the current version.