As-Is, Final-Sale Merchandise
Our inventory often includes pre-owned, vintage, antique, estate, consigned, collectible, and specialty property. Age, wear, repairs, alterations, missing packaging, and other imperfections may be present. Descriptions and photographs are provided in good faith to help identify the item, but they are not warranties or guarantees unless a listing expressly states otherwise.
Buyers are responsible for reviewing the complete description, all photographs and videos, measurements, condition information, shipping or pickup terms, and any sale-specific terms before buying or bidding.
Returns We Do Not Accept
We do not accept returns or issue refunds for buyer's remorse, changed preferences, fit or size, expected value, normal signs of age or use, minor color differences between screens and the item, overlooked details shown or described in the listing, inability to complete pickup, or a buyer's failure to review the listing and sale terms.
Unless specifically guaranteed in writing, jewelry, gemstones, watches, coins, trading cards, collectibles, autographs, artwork, and similar specialty items are not represented as professionally graded, authenticated, or appraised.
Errors on Our Part
We will review a claim when Velocity Auction Company sent the wrong item or made another material fulfillment error. Contact us within three calendar days after delivery or pickup. Include your order or invoice number, a description of the problem, and clear photographs of the item, shipping label, packaging, and any damage.
Do not return an item without written authorization. If we approve a return because of our verified error, we will provide instructions and cover reasonable authorized return-shipping costs. The item must be returned in the same condition received, with all included parts and packaging. Depending on the circumstances, we may correct the order, issue a full or partial refund, or provide another mutually agreed resolution.
Shipping Damage
Keep the item, shipping carton, packing materials, and label if a shipment arrives damaged. Notify us within three calendar days and provide photographs so we can evaluate the issue and, when applicable, pursue a carrier claim. Do not discard packaging or send the item back until we provide instructions.
Auctions
All bids are binding. Auction lots are sold as-is, where-is under the terms published for that sale. No return, chargeback, or refund is permitted because a bidder changed their mind, did not inspect the lot, misunderstood the description, or failed to arrange pickup or shipping. Sale-specific terms control if they differ from this general policy.
Cancellations and Refund Timing
Paid orders and winning bids generally cannot be cancelled. An approved refund is issued through the original payment method when practical. Processing time after we issue a refund is controlled by the payment provider and financial institution.
Contact Us First
Please contact us promptly if you believe we made an error. Filing a payment dispute before giving us a reasonable opportunity to investigate may delay resolution, but nothing in this policy limits rights that cannot lawfully be waived.